Complexity associated with supplier-customer integration
نویسنده
چکیده
This paper presents the findings of a study with a Unilever bottle-filling plant and its key bottle supplier, ALPLA. The purpose of this paper is to investigate the complexity associated with before and after integration. The nature of the complexity alters as the supplier-customer relationship changes, in this case from pre-integration to post-integration system. The areas in which complexity has been identified include transportation, material handling, stock holding, and information transfers. The results present evidence to suggest that: before integration, the complexity of the supplier-customer system was managed through holding excess inventory; after integration, the complexity of the supplier-customer system was to be managed through increased flexibility.
منابع مشابه
Integration of QFD, AHP, and LPP methods in supplier development problems under uncertainty
Quality function deployment (QFD) is a customer-driven approach, widely used to develop or process new product to maximize customer satisfaction. Last researches used linear physical programming (LPP) procedure to optimize QFD; however, QFD issue involved uncertainties, or fuzziness, which requires taking them into account for more realistic study. In this paper, a set of fuzzy data is used to ...
متن کاملThe impact of supplier integration on customer integration and new product performance: The mediating role of manufacturing flexibility under trust theory
The impact of supply chain integration on new product development has been very well studied in literature. However, little literature examines the relationship between supplier integration and customer integration when they influence new product performance. This study aims to explore the complicated relationships among supplier integration, customer integration and new product performance via...
متن کاملImpact of eBusiness technologies on operational performance: The role of production information integration in the supply chain
While the information technology (IT) literature is mixed regarding the direct benefits of eBusiness technologies on performance, the impact of such technologies on supply chain practices remains largely an unexplored area of research. We hypothesize that while there may be no direct benefit of eBusiness technologies on performance, these technologies might support customer integration and supp...
متن کاملتأثیر عناصر انعطافپذیری تولید بر عملکرد کسبوکار در بنگاههای تولیدی صنعت خودرو و کاشی و سرامیک: مطالعه پیمایشی در سطح زنجیره
This study examines the impact of manufacturing flexibility factors) integration, supplier management strategy, and supplier selection strategy( on business performance. For this purpose, the relationship between integration (corporate strategy, technology, customer, and supplier integration), supplier management strategy (supplier early involvement, quality roadmap, and technology roadmap), an...
متن کاملThe effects of supply chain integration on customer satisfaction and financial performance: An organizational learning perspective
Within the context of supply chain integration this study illuminates the role of customer satisfaction and associated performance impacts through the lens of organizational learning theory. This study investigates the relationships among internal integration, external integration (i.e. with customers and suppliers), customer satisfaction, and financial performance using survey data collected f...
متن کامل